100% SATISFACTION GUARANTEED RETURN POLICY
Wrong Size? Wrong Item?
If you would like to return a purchase made from Isurus, you may return the unused items in salable condition anytime within 30 days of purchase* — for whatever reason.
Fit issues need to be resolved before the product is used in the water. Once the wetsuit is used in the water we cannot accept a return.
We will pay the shipping for any returned items within the Continental US, HI and AK.
Follow the instructions you received on your packing slip or email us at email@example.com along with your order # and contact information.
Please include a copy of your invoice and contact information in the return package.
You will be issued a Return Authorization #. You can request an exchange or a full refund. Because we want to take the fear out of ordering online.
Your replacement product shipping will also be on us.
Please allow 14 business days of receiving the item to be fully refunded or credited
onto your card.
Please note that all sale items are final and cannot be returned.
*30 Days” is defined as the time from the day of order to the day of return request initiation.
We stand behind our wetsuits. Truth is that wetsuits require care if they are going to perform and wear the way they were intended. Isurus is not responsible for wetsuits that show normal wear and tear over time or show signs of abuse. Knicks, scratches and fading are inevitable, as are tears from the occasional encounter with the elements.
Dealer and Retail Return Information
- All returns must be authorized by Isurus and will be provided a Return Authorization Number. Unauthorized returns will not be accepted. firstname.lastname@example.org
- All returned wetsuits must be packed loosely to prevent creasing in the wetsuit.
- IMPORTANT PACKING INSTRUCTIONS; All return merchandise must be packed correctly to avoid creasing the neoprene. Excessive creasing damage to the neoprene can result in a 1-25% surcharge for returned items. In some cases we may deny the return and not refund the customer. We advise packing the wetsuit in a large box where it can lay flat.
- If you wear the wetsuit in the water, “even if it is just once” or “you thought it would fit”, you will not be eligible for a refund. Sorry No Exceptions